|

James Lloyd

Awaken the Fire

Lloyd, James

Awaken the Fire
Fee Code : 2

    Click here to learn more about fee codes

    For more information on this speaker, or to contact us about your precise needs, please call 818-889-1134 or email us at service@dynamicspeakers.com

    Or submit this form:

    Full Name: (required)

    Organization:

    Event Date(s):

    Email: (required)

    Phone:

    *if you would like to provide more detailed information about your event
    please click here

    ABOUT

    TOPICS

    TESTIMONIALS

    About James Lloyd

    For the past thirty years, inspirational speaker James Lloyd has captivated and motivated audiences on five different continents. He magically engages listeners with his genuine down-home approach – a unique blend of timely humor, insightful knowledge, contagious enthusiasm, and personal sharing. James plucks his poignant stories from a background rich in training, leadership development, sales and customer service. While memorably weaving this all together, James displays a remarkable gift to touch people’s hearts.

    James imparts vision and encourages audiences to visualize new horizons and develop to their fullest potential. James ignites a spark, and people “catch” his passion to awaken that fire within and burn brightly – keeping positive and striving for excellence.

    Dazzling Service

    In this most requested session, James shares his top-ten most effective service techniques gathered from his 20 years of experience. This dynamic keynote enhances interactions with both our internal and external customers, as well as with our relationships outside of work. James discusses handling irate customers, secrets to recovery, powerful apologies, and listening with intention.

    Great Full!

    James presents a unique view of gratitude. When we begin looking for the positives, instead of the negatives, wonderful things happen. Morale increases, teamwork abounds, and retention strengthens.

    Yield To New Ideas

    This presentation explores the methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing, finding the positives in change will create an environment of growth and loyalty.

    Taking Care of Business

    This 3-hour interactive workshop contains all three of James’ most requested topics. In this age of change and uncertainty there are 3 areas of focus that will ensure our success. First, we must take care of our customers. Second, we must take care of our staff. Whether you have only one employee, or a staff of 30, the way we treat them is reflected in their own levels of service. Third, and perhaps most important, we must take care of ourselves. This includes having both a healthy body and a positive attitude. Come to this workshop prepared to laugh, reflect, and make decisions that will help you take care of business.

    Passing the Spark: Motivating Others

    This interactive class offers documented, proven strategies that will motivate your associates. James also includes test cases from Fortune 100 companies. This course includes the need for motivation (energizing your team), moments of truth (loyalty), the Pygmalion Phenomenon (expectations of others), the Foreman Facts Model (retention and turnover), the Southwest Airlines Secret (service), and Captain Abrashoff’s Miracle (leadership hero). Come prepared to laugh, reflect, and revolutionize your leadership abilities.

    Testimonials

    “I heard some tremendous feedback from the attendees and many who have been coming for several years called your speech the best ever.”
    – Paul Canchester, Blue Cross Blue Shield Association

    “You take your audiences on a journey that is humorous, touching, and relevant.  Most importantly, the journey always arrives at the desired destination: an audience with greater understanding; greater readiness to transform; and greater passion for moving forward.”
    – Alan Katz, WellPoint Health Networks

    “It was a real pleasure working with all of you.  James Lloyd was wonderful, he was very friendly and personable and we had many favorable comments from the audience.  I think all of you are a 10…Thank you for helping make our conference a success.”
    – Department of Defense

    “He actually came the day before his presentation and attended three Board Meetings to gather information that allowed him to personalize his presentation…his wit, humor and general presentation style captivated the audience…”
    – Russell E. Bigler, Self-Insured Schools of California

    “Your presentation, ‘The Magic of Customer Service’ was our top-rated presentation of the conference, an ‘excellent’ 4.9 on a scale of 5.0.”
    – Linda M. Dunahoo, Texas Assoc. of Healthcare Financial Administration