Dean Lindsay

Think PROGRESS Leadership NOT Change Management

The business term change management has been around for a long while. The term relates to “initiating significant change” within an organization’s processes. This change can include anything from altering work culture to embracing diversity to modifying an individual’s work tasks to increasing company morale and loyalty. The goal of “initiating significant change” is solid, but where is the passion in the word choice? The problem with the term “change management” is that no one really desires to change or plans to change. We desire and plan to progress.

All progress is change but not all change is PROGRESS. It is natural to resist change but we embrace PROGRESS. We do not want managers to manage our change. We want leaders to lead our progress. In a time of continual transformation, committed leaders should focus on inspiring the progress, not apologizing for the change.

• Progress Agents don’t just TELL people what to do.
• Progress Agents include others in the progress as well as the process.
• Progress Agents shape, nourish, and sustain the thoughts that create the actions necessary to reach desired results.
• Progress Agents work to positively influence thoughts and feelings as well as oversee actions.

Leading Progress in Customer Service

In tough economic times, Customer service IS the difference between success and failure. This program features Cherishing Customers/CARE Model and ForWORDs and BackWORDs: Words and Phrases that MOVE Business Communication!

This program encourages participants to internalize three powerful insights about customers and introduces them to unique and powerful models for inspiring true customer loyalty. Participants receive professional customer service training that helps committed service professionals:

• Create Customer Advocates by genuinely relating to concerns and wildly exceeding expectations
• Enhance awareness of the importance of responding to customers quickly and effectively
• Implement strategies to inspire amazing customer loyalty that lead to positive long-term customer relationships
• Develop an understanding of personal responsibility in responding to customer needs
• Examine the behavior and DESIRES of dissatisfied customers
• Help customers know you are on THEIR side
• Implement better strategies to address customer concerns based on style needs
• Understand the need for “putting on the customer’s shoes”
• View customer feedback (complaints) as the most inexpensive, and useful forms of customer market data

Be a BAM Sales Training Program

Mastering the Seven Keys to Becoming a BUSINESS ATTRACTION MAGNET! All BAM sales training programs are customized to fit the specific challenges of your sales organization.

In these tough economic times, the business of sales is the business of ATTRACTION.  We are attracted to products, services, ideas, and people that we TRUST can help us PROGRESS. The days of the “Surefire Closing Statement” and the “Glad-handing Slick Salesman” are long gone.  Today it is imperative for Sales Professionals to truly get to know their prospects and help prospects get to know them. Selling is therefore a state of mind more than a series of steps.

• Master the Art of Positive Persuasion and win people over to your side without manipulation or intimidation (even over the phone)
• Prevent objections, reduce price pressure and get the prospect to rule out the competition by learning the key ingredient that drives every sale
• Gain Powerful insight into how people make decisions and how to manage their decision process
• Replace awkwardness with confidence, frustration with self-control
• Develop a sales team skilled at selling to all styles of client behavior
• Position yourself and services with the client’s needs in mind
• Learn multiple methods of making contact with key decision makers and tips to prevent initial contact objections
• Attain the ultimate in credibility with your customers and understand how your product knowledge can hurt you
• Position power-benefit statements into highly negotiable statements of interest.
• Learn the power of ONLY. What sets you, your company, your product and services apart?
• Network all contacts into powerful business relationships, increased revenue and quality referrals

Testimonials

“Dean Lindsay is one sharp and funny guy. I have been in the business arena for over forty years and we have needed Dean Lindsay’s unique voice for far too long.”

– Max Derden, Partner – PricewaterhouseCoopers LLP

Dean was a great fit for our global team meeting because his message about Progress Leadership was perfect for our company at this time. We are in the process of merging two companies together and we needed inspiration and attitude to make the needed progress quickly. Dean message was timely, energizing and funny but most importantly right on point.

– Doug Oathout – Black Box

Dean Lindsay is an engaging and motivational networking speaker. Very high energy and funny. Great customer service and loyalty seminars. Scored 5 (on a scale of 1-5; 5 being the best rating).

– Martha Reynoso – ISSA – The Worldwide Cleaning Association

Dean took the quality time up front to understand the deliverables we needed for our specific audience and he delivered as promised. His style, material and overall delivery and facilitation hit the mark for our group.

– Larry O’Toole – President DORMA Americas

Thank you for a job well done. Your words made a huge impact and your enthusiasm and energy is contagious. Your presentation was professional, informative, and your advice to how to continue to grow our organization was right on.

– Dr. Tammy Wong, President – Sun Women, Sun Microsystems, Inc.