Jeff Havens

Decoding Your Customers!

Perfecting the Customer Experience In Four Simple Steps

Ah, the customer experience.

It used to be that you just had to provide customers with good service, right? But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money. You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.

Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.

Now there are plenty of other customer experience keynotes. But the overwhelming majority of them either tell you how important it is to make your customers feel special (which you already knew) or share stories of businesses who have loyal customers (which you’ve already heard). And if you want to hear what you’ve already heard before, then hire somebody else.

Decoding Your Customers takes a vastly different approach. As hilarious as it is informative, this keynote concentrates on the human behaviors that have brought the customer experience to where it is today, then synthesizes those behaviors into four simple realities that provide a clear vision for how to move forward. Decoding Your Customers will answer why customers behave the way they do and how you can meet their needs – not only today, but into the foreseeable future as well.

And last but certainly not least, this isn’t going to be a dry talk. You’ll walk away with a better understanding of customer psychology and how to adjust your business accordingly, but that doesn’t mean you can’t laugh as hard as you ever have at a corporate keynote. Because with Jeff Havens, you get serious solutions in a seriously funny way. It turns out that crafting a winning customer experience strategy isn’t as scary or unpredictable as others may have made it seem.

Us Vs. Them (Generational Issues)

If you’ve listened to any other discussion about generational issues at work, then you’ve undoubtedly been told there are four distinct generations operating side-by-side in today’s working world. You’ve then been told the differences between those four generations, and then you’ve been told (although probably not in these exact words) that you need to just deal with all these different people, because they’re not going away and they’re not going to change how they operate. If that advice suits you, fantastic.

However, if you’ve ever been frustrated by how impossible it seems to employ four different strategies to manage four distinct generations, and if you’ve ever felt like you’re the only one who’s being asked to make any changes, then Us Vs. Them is exactly what you need. Because it turns out that there really aren’t four generations. In this hysterical keynote, you’ll learn a simpler way of looking at your own generational picture, and you’ll also learn how to understand, recognize, and resolve every generational issue facing today’s workforce. That’s no exaggeration; by the end of Us Vs. Them, you and your colleagues will walk away with all the knowledge you’ll need to address 100% of the generational issues you’ll face for the rest of your career. Other generational presentations focus on what people want, but Us Vs. Them will tell you why everyone wants the different things they do. It’s an important distinction, and it will make implementing new solutions easier than you ever thought possible.

So, get ready to laugh more and learn more than you ever thought possible. Because improving your generational issues doesn’t have to be boring.

Partial List of Takeaways:

• Learn to replace the complicated four-generation model with a workable dichotomy between older, more experienced workers and their younger, less-experienced counterparts
• Understand the key cultural, technological, and social changes that have conspired to create a disconnect between team members from these two generations
• Walk away with several immediately applicable strategies to address and eliminate problems caused by the disconnect mentioned above
• Inspire a healthier, more robust work ethic in your younger employees (and your older ones, too)
• Inspire a healthier, more robust attitude toward change in your older employees (and your younger ones, too)

Uncrapify Your Future! The Most Innovative Innovation Keynote In The History Of Ever

Innovation keynotes generally start off something like this: “The world is changing faster now than ever before. Everything you’re doing now is about to become obsolete, and if you don’t come up with something amazing in the next 18 seconds then your business is basically going to disappear. Have a nice day.” If that’s the kind of doomsayer message that really gets you energized and excited to hear more, then you can stop reading now.

But if you’d like to present innovation as a simple process that literally everyone is capable of performing, then you might enjoy Uncrapify Your Future. Filled with the trademark wit that has made Jeff Havens one of the most in-demand speakers in North America, Uncrapify Your Future will make the process of coming up with new ideas easier and more rewarding than you ever thought possible. Because it turns out that every innovation in every industry – from automobiles to streaming music, coffee cup holders to wartime treaties – follows the same straightforward pattern.

Your business is always changing, and so you will always need people to anticipate and capitalize on those changes. If you want them to think that being innovative is a daunting task that only a few elites can handle, listen to someone else. But if you want your audience walking away realizing that they’re all capable of greatness, then Uncrapify Your Future is for you.

Oh, and did we mention that it’s also hilarious? Well it is. And imagine that – a keynote that’s both educational and enjoyable. How innovative!

Partial List of Takeaways from Uncrapify Your Future:

• The three-step process which every innovation throughout all human history has inevitably followed
• The one and only barrier to innovative thought, and how to overcome it
• Case studies of various innovative products and ideas – which any one of your audience members could conceivably have come up with on their own
• Reframing the entire concept of innovation from “big ideas that change the world” to “small ideas that slowly become big ideas that eventually change the world”

Unleash Your Inner Tyrant! (Management and Leadership)

The first of its kind, Unleash Your Inner Tyrant! helps managers and executives become better leaders by showing them everything they should avoid – including how to create a culture of fear and mistrust, how to oppress and demoralize employees, and how to stand firm in the face of all change – before wrapping up with a serious conversation about the kind of leaders we should all strive to become.

Covering four main areas of leadership (corporate culture, management/employee relations, crisis management, and change management) Unleash Your Inner Tyrant! is every bit as content-rich and intensively researched as a more traditional leadership seminar but has the added benefit of an unparalleled delivery style that will have your audience laughing the entire time they’re learning how to become more effective leaders. Simply put, there is nothing else like this in the business world, and no better way to energize your management team while providing them with invaluable training they will remember for months and years to come.

Partial List of Takeaways:

• How to create a healthy, vibrant corporate culture through open communication and active accessibility
• How to inspire trust and loyalty in your employees by setting reasonable expectations and delivering truly constructive criticism when necessary
• How to approach change to achieve seamless integration of new product lines, marketing strategies, department mergers, and other new initiatives
• How to employ one simple technique to move employee from satisfaction to engagement.
• How to become the kind of leader others are excited to follow

Uncrapify Your Life! (Communication, Change management)

Designed for a broad spectrum of audiences, the award-winning Uncrapify Your Life! keynote is a masterstroke of reverse psychology. Promising to give audiences permission rather than advice, Uncrapify Your Life! will ‘encourage’ your team to employ the MYFABMOFA plan (watch the demo video to find out what that means) for a hysterical study in exactly how not to talk to others. You’ll laugh harder than you thought possible at a conference keynote before Uncrapify Your Life! brings it all home with a poignant and powerful discussion about how small changes in our communication strategies can often be the most important (and least expensive) way to strengthen relationships, increase loyalty, and create an unbreakable culture of teamwork and mutual respect.

By highlighting and then poking fun of practices we’re all occasionally guilty of, Uncrapify Your Life! is at once hilarious and meaningful, offering a motivational communication and teambuilding keynote utterly unlike anything you’ve ever seen and that is guaranteed to leave you refreshed, surprised, and begging for more.

Partial List of Takeaways:

• How to avoid negative and unproductive conversations
• No-cost, easily-implemented communication strategies that will immediately create positive change in your team dynamic
• The importance of small things when it comes to delivering outstanding customer service or creating a healthy corporate culture
• A new way to think about change that will significantly relieve any concern or tension regarding existing or upcoming changes in your organization

Testimonials

“I would like to thank you very much for the keynote address at the SOCMA annual dinner/meeting in NYC last week. Along with the people that sat at my table, and my colleagues around the room, I can really say, that this was very enjoyable, and educational at the same time! Thank you very much!
Thanks again for your presentation (and delivery!) at the SOCMA dinner! I hope you and your family have a great holiday season and an even better start into 2018!”
– Joerg Brachten

“Thank you for our smart, savvy, energetic and highly entertaining keynote presentation at APA’s 34th Annual Congress in Nashville. Your presentation ‘Unleash Your Inner Tyrant!’ was a resounding hit with our attendees and the talk of the entire convention. You were such an outrageous hit that your workshop on the day after your keynote was standing room only. Literally, there was no place left to stand. In hindsight, we should
have placed you in a much larger room. That certainly would be my recommendation to any other convention planner. It’s over two months since APA’s Congress. I apologize for my tardiness in sending you this letter. Honestly though, everywhere I go, our members are still talking about you. We
hand an amazing lineup of speakers including Deepak Chopra. Jeff, you were the highest rated portion. With your wealth of topics and rational, I look forward to working with you again in the near future. Thank you for being a major part of the success of APA’s 34th Congress!”
– Dan Maddux, Executive Director

“On behalf of the Cornerstone Credit Union League’s Lending Council, thank you for your contribution to our 2016 southwest Lending Conference held recently at the Skirvin Hilton Hotel in Oklahoma City. The conference received a 4.44 overall rating and you were instrumental in the success of the event. We hope it was everything and more than you expected. Your breakout session “Uncrapify Your Life” was a complete success! It was a pleasure working with you on this conference and we appreciate all your time and effort on our behalf. We hope you enjoyed working on these educational sessions as much as we enjoyed having you.”
– Cookie Dorsey – Director, Training & Events

“Jeff was fantastic. He set the perfect tone for the meeting and had the room laughing the entire time.”
– David Polmer, Sr. Manager

“Please forward our note of appreciation on to Jeff for the outstanding presentations he provided to the IRMA members. His time and energy in preparing his remarks for “Unleash the Inner Tyrant” and “Us Versus Them” were of practical value to our members. Not only were his talks informational but they were also entertaining. We received positive feedback regarding both presentations and I continue to get notifications from members on how much they enjoyed Jeff’s presentations. I believe his presentations were among the best ever provided to our members.”
– Jackie Streid, Director of Training

“Jeff was a huge hit! The comments following the conference were incredible. Thought Jeff might want to see them. Please extend my sincere gratitude to Jeff. Since I was the one that “found” him, he made me look great!! Seriously, he was impeccable, and I appreciate his talents very much! Also, need to thank you very, very much for all you did to facilitate Jeff’s speaking for us. I know how much work that is and I thank you!”
– Janine Davy, Meeting/Event Planner

“I know this email is coming way late! It seemed we didn’t have a break after convention, which was hugely successful! Jeff was a huge part in making our event valuable and fun. We received a lot of positive feedback from our attendees on Jeff’s presentation. And, he was easy and a delight to work with. Thank you again for all your assistance over the past several years in facilitating speakers for our event.”
– Sarah Leonard, Meeting Planner