Van Hooser, Phillip
ABOUT
TOPICS
TESTIMONIALS
About Phillip Van Hooser
Phil grew up in a rural farming community in Western Kentucky. His dad was a construction painter who never shied away from the tough jobs because they were challenging and offered better pay. He often kept his family traveling in search of better work, and Phil’s mom took it all in stride. She liked to see their frequent moves as a big adventure and used each new journey as an opportunity to foster Phil’s curiosity. They raised their son to value hard work, perseverance, and to understand that what you do reflects on your family and your community. You have a responsibility that is much greater than yourself.
After college, Phil brought this work ethic to corporate America. In his early years as an HR professional, he was struck by something he learned while watching a video on the Quality Management Movement. The message was simple but significant: “No matter how good your tools or processes are, they are only as good as the person leading the process.” It was then that Phil decided he wanted to be a leader, not simply a manager.
After 10 years in corporate HR and earning what he calls a “master’s degree in ‘What the Worst Leaders do in Poorly Managed Companies,’” Phil was at a turning point. It was time to take the leadership truths he had learned and share them with companies who cared and were willing to listen. Van Hooser Associates, Inc. was born.
Phil has built a successful career developing and marketing customized leadership keynotes, management training plans, books and videos on leadership. He has taught his proven leadership skills at companies of all sizes throughout the U.S. and around the globe. More than 900 companies have trusted Phil to help their organizations achieve new levels of success.
Most recently, Phil has been the mastermind behind a comprehensive leadership development program called “Leaders Ought to Know.” This leadership development plan incorporates in-depth leadership content, systematic delivery, consistent reinforcement and ongoing engagement and interaction to achieve each client’s leadership development goals.
Ground Rules for Leaders
Most managers are promoted to a leadership role because they are smart, hard working or technically proficient. Does that mean they are equipped to lead? Too many organizations assume so. However, management and leadership require very different strategies and skill sets.
This leadership keynote presents the leadership strategies and tools new leaders, mid level managers and executives need to build cohesive leadership relationships — strategies to earn them respect, build staying power and excel at ever increasing levels of leadership responsibility. Leaders will also be able to recognize the negative habits and counterproductive behaviors that often lead to their downfall.
When practiced consistently, these leadership strategies help leaders know:
• How to motivate — not manipulate — to get results
• How to communicate with honesty, integrity and confidentiality
• How to earn the respect of those you lead
• How to manage fear and control emotions
• How to take responsibility and be accountable
Grooming managers to be respected, integrity-based, accountable leaders means your organization will be in capable hands — ready to handle the next opportunity or obstacle that comes along!
We Need to Talk
A person’s ability to communicate directly impacts professional relationships and organizational results. Customers are won or lost — employees are encouraged or demotivated — goals are achieved or missed — all by the ability to communicate. For the any employee, at any level, who needs to know how to improve communication skills, We Need to Talk presents six strategies that immediately improve the results of their communications efforts.
Learning How to Improve Communication Skills Helps Your People:
• Increase productivity through effectively run meetings
• Improve employee morale and job satisfaction through improved listening skills
• Reduce conflict and improve team relations by building trust and respect
• Repair damaged relationships by reining in “brutal honesty”
• Rebuild the believability quotient when truthfulness hasn’t always been practiced
• Deliver difficult or sensitive messages with tact
• Get results by guaranteeing the message intended was interpreted correctly
Smart Decision Making for Leaders
Leaders don’t generally intend to make poor decisions. Leaders struggle with smart decision making for one primary reason. They never learned a solid process for making sound decisions. Smart decision making helps leaders reduce costs arising from poor decisions that lead to missed deadlines, bottlenecks to productivity, compliance issues, grievances, lawsuits, lost time accidents and much more.
This fast-paced presentation introduces a repeatable method that shows managers how to make better decisions.
• Learn the key risk elements impacting decision making
• Get tips for avoiding emotional decisions
• Understand factors affecting how and when leaders should make decisions plus
• Start using the checklist of tools and rules for making better decisions
Professionalism is a Choice
Is the “Good Enough” Mentality Costing You Money, Market Share & Reputation?
Each day, employees, managers, executives and leaders at all levels — regardless the industry — make choices that speak volumes about their professionalism. Choices and actions that either say, “I am a professional” or “I think I am good enough to get by.” The unprofessional “good enough” mentality is a costly one for organizations and individuals when:
- quality and productivity falter or fall below acceptable standards
- safe operating procedures are skimmed over inviting accidents and down time
- lawsuits and fines result from regulations and lawful practices that are discounted
- opportunities are missed because of an apathetic sense of urgency
- reputation and standing in the market place are diminished by unethical decisions.
As Albus Dumbledore says, “It is our choices that show us what we truly are, far more than our abilities.” So make the choice to be a professional.
In this keynote presentation, organizations and individuals will learn:
- the value of guarding their reputation like the family jewels
- how to solve problems rather than assign blame
- why integrity cannot be compromised — ever
- how to reverse the negative habits of whining and whispering
- the personal and professional costs of immoral or unethical choices
- that perfection is impossible — but excellence and continuous improvement are essential.
Set your organization ahead of the competition — save your organization the high cost of unprofessional choices — choose now to improve the professionalism skills of your team.
How to be a Customer Service Professional
This keynote on how to be a customer service professional presents six proven approaches that build profitable, loyal customer relationships. From listening to customers, to making the ordinary exchange extraordinary, to making the last few moments of every customer interaction count, this customer service presentation shows you the secret tools of exceptional customer service professionals. When these strategies are applied, managers, sales and front line staff can increase customer retention rates, make current customers their best sales tool, generate more sales and create a stellar customer service reputation.
When the secrets of Customer Service Professionals are applied to their own enterprises, managers and front line staff will learn:
- How to woo customers so they come back again
- How to wow customers so they tell their friends
- How to win customers’ long-term business by exceeding their expectations
- How to build customer loyalty by applying the six secrets to their own enterprises.
Testimonials
“Phil Van Hooser is the best received speaker in the ten years of our Supervisor Leadership training.”
– Westar Energy
“The message delivered hit not only home — but a HOME RUN!“
– APPA
“Phil Van Hooser has helped my team immensely. He has adapted his style to every situation we have utilized him for and the results are just outstanding. Phil has become a part of our team and not just another consultant.”
– Helena Chemical Company
“The feedback we received was the best we have ever received from our group. They walked away with so much good information to help them on their personal leadership development. Everyone thought he was a ‘rock star!’ They wanted more… everyone wanted him to speak all day.”
– F. F. Properties L.P.
“…this last session was the Grand Slam Home Run, the best of the best so far.”
– Blue Bell Creameries.
“You were definitely a hit with the entire audience! My guess is you had close to a 100% approval rating. I have never heard that much positive feedback or excitement about an outside presenter at Lilly. The areas that you focused your presentation on were spot on…”
– Lilly Research Laboratories